Politique de remboursement

Last updated: August 2026

FolixPro sells digital coloring books and other digital products that are delivered electronically. Because digital products can be accessed or downloaded immediately, different refund rules may apply compared with physical products.

Digital Products

Our products are primarily digital downloads, such as printable PDF coloring books.

No physical product is shipped unless specifically stated on the product page.

Before Purchasing

Before completing your purchase, please make sure that:

• You understand that the product is digital
• Your device can open the advertised file format
• Your printer or software is suitable for your intended use
• You have selected the correct product

Refund Requests

If you experience a technical problem with a purchased file, please contact customer support before requesting a refund.

For example, if:

• The download link does not work
• The file is corrupted
• You receive the wrong file
• The product is materially different from its description

we will review the issue and, where appropriate, provide a replacement or another suitable solution.

Digital Content and Right of Withdrawal

For customers in the European Union, specific rules may apply to the right of withdrawal for digital content.

Where permitted by applicable law, the right of withdrawal may cease once delivery of digital content begins, provided the required conditions, including applicable express consent and acknowledgment, have been fulfilled.

Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.

Defective or Incorrect Digital Products

If a digital product is defective, inaccessible, or materially different from its description, please contact customer support.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• A replacement file
• A corrected version
• Technical assistance
• A refund where required or appropriate

Downloaded or Accessed Products

Where permitted by applicable law, a discretionary refund may not be available when a digital product has already been successfully delivered, accessed, or downloaded and there is no defect or other legal basis for a refund.

This does not affect mandatory consumer rights.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact customer support as soon as possible so the situation can be reviewed.

Processing Refunds

If a refund is approved, it will normally be processed through the original payment method, subject to the payment provider's processing times.